Your privacy, respected.
At Ivan Troy, we take privacy seriously. This Privacy Policy explains how Ivan Troy (“we,” “us,” or “our”) collects, uses, shares, and protects your personal information when you visit ivantroy.com or purchase from us.
By using our website or making a purchase, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our site.
This policy was last updated on [INSERT DATE]. We may update it periodically — the most current version will always be available at ivantroy.com/privacy-policy.
1.
Who We Are
Ivan Troy is a luxury Italian leather goods and footwear brand. Our website and online store are operated by:
BUSINESS INFORMATION
- Business Name: Ivan Troy
- Website: ivantroy.com
- Address: Los Angeles, California, United States
- Email: info@ivantroy.com
- Phone: (323) 504-2673
If you have any questions about this Privacy Policy or how we handle your data, please contact us at info@ivantroy.com.
2.
Information We Collect
We collect information you provide directly to us, information collected automatically when you use our site, and information from third-party services.
2.1 INFORMATION YOU PROVIDE
- Name, email address, phone number, and shipping/billing address when you create an account or place an order
- Payment information (processed securely by Stripe and PayPal — we never store your full card details)
- Order history and purchase preferences
- Communications you send us — emails, contact form submissions, live chat messages
- Information provided when enrolling in The Ivan Troy Circle loyalty programme
- Newsletter signup information
- Affiliate programme application details
2.2 INFORMATION COLLECTED AUTOMATICALLY
When you visit ivantroy.com, we automatically collect certain technical information:
- IP address and approximate location (city/state level)
- Browser type and version
- Device type (desktop, mobile, tablet)
- Pages visited and time spent on each page
- Referring website or search terms that brought you to our site
- Cookies and similar tracking technologies (see Section 7 for full Cookie Policy)
2.3 INFORMATION FROM THIRD PARTIES
- Payment processors (Stripe, PayPal) confirm transaction status to us
- Klaviyo provides email engagement data (open rates, click rates)
- Google Analytics provides aggregated site usage statistics
- Judge.me provides review data when you submit a product review
- WPLoyalty tracks Naples Credits and loyalty tier status
3.
How We Use Your Information
We use the information we collect for the following purposes:
3.1 FULFILLING YOUR ORDER
- Processing and fulfilling your purchase
- Sending order confirmation, dispatch notification, and tracking information
- Handling returns, exchanges, and refunds
- Communicating about your order if issues arise
3.2 RUNNING OUR BUSINESS
When you visit ivantroy.com, we automatically collect certain technical information:
- Maintaining your account and account history
- Operating The Ivan Troy Circle loyalty programme
- Processing affiliate programme applications and commissions
- Preventing fraud and maintaining site security
- Complying with legal obligations
3.3 MARKETING & COMMUNICATIONS
- Sending order-related transactional emails (always sent regardless of marketing preferences)
- Sending marketing emails, new arrival announcements, and promotions via Klaviyo — only if you have opted in
- Personalising your experience based on purchase history and preferences
- Sending loyalty programme notifications (Naples Credits earned, tier upgrades, birthday rewards)
3.4 IMPROVING OUR SITE
- Analysing how visitors use our site to improve the experience
- Testing new features and content
- Understanding which products and pages are most popular
4.
Legal Basis for Processing Your Information
We process your personal information on the following legal grounds:
- Contract performance — processing your order, managing your account, fulfilling purchases
- Legitimate interests — preventing fraud, improving our site, analysing business performance
- Consent — sending marketing emails (you may withdraw consent at any time by unsubscribing)
- Legal obligation — tax records, fraud prevention, compliance with applicable law
5.
How We Share Your Information
We do not sell your personal information. We do not share it with third parties for their own marketing purposes. We share information only as necessary to operate our business, as described below.
| SERVICE PROVIDER | PURPOSE | THEIR PRIVACY POLICY |
|---|---|---|
| Stripe | Secure payment processing for credit/debit card transactions | stripe.com/privacy |
| PayPal | Secure payment processing for PayPal transactions | paypal.com/privacy |
| Klaviyo | Email marketing and transactional email delivery | klaviyo.com/legal/privacy |
| Judge.me | Product review collection and display | judge.me/privacy-policy |
| WPLoyalty | Loyalty programme and Naples Credits management | wployalty.com/privacy |
| Google Analytics | Anonymous site traffic analysis | policies.google.com/privacy |
| Tidio | Live chat support functionality | tidio.com/privacy-policy |
| Shipping carriers | Order delivery (UPS, USPS, FedEx) | Carrier's own privacy policy |
| AffiliateWP | Affiliate programme tracking and payouts | affiliatewp.com/privacy |
We may also share your information when required by law, court order, or governmental authority, or to protect the rights and safety of Ivan Troy, our customers, or the public.
6.
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting obligations.
- Order information — retained for 7 years for tax and accounting purposes
- Account information — retained while your account is active, and for 2 years after last activity
- Marketing preferences and email history — retained until you unsubscribe or request deletion
- Live chat transcripts — retained for 90 days
- Naples Credits and loyalty history — retained while your account is active
To request deletion of your personal information, please contact us at info@ivantroy.com. Note that we may be required to retain certain information for legal compliance even after a deletion request.
7.
Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to improve your experience, analyse traffic, and personalise content. A cookie is a small text file stored on your device when you visit a website.
- Order information — retained for 7 years for tax and accounting purposes
- Account information — retained while your account is active, and for 2 years after last activity
- Marketing preferences and email history — retained until you unsubscribe or request deletion
- Live chat transcripts — retained for 90 days
- Naples Credits and loyalty history — retained while your account is active
To request deletion of your personal information, please contact us at info@ivantroy.com. Note that we may be required to retain certain information for legal compliance even after a deletion request.
7.1 TYPES OF COOKIES WE USE
ESSENTIAL COOKIES — always active, cannot be disabled
- WooCommerce session cookies — maintain your shopping cart and checkout process
- WordPress login cookies — keep you logged into your account
- Security cookies — protect against cross-site request forgery (CSRF)
ANALYTICS COOKIES — used to understand site usage
- Google Analytics — tracks page views, session duration, traffic sources (anonymised)
- Hotjar (if installed) — records anonymised user journeys and heatmaps
MARKETING COOKIES — used for personalised marketing
- Meta Pixel (Facebook/Instagram) — tracks conversions for advertising if enabled
- Google Ads conversion tracking — measures ad campaign effectiveness if enabled
- Klaviyo — tracks email engagement and on-site behaviour for email personalisation
FUNCTIONAL COOKIES — enhance site functionality
- Tidio — remembers your live chat session
- Currency preference cookies — remember your selected currency
- Size guide preferences — remember recently viewed sizes
7.2 MANAGING COOKIES
You can control cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or be notified when a cookie is set. Please note that disabling essential cookies may affect your ability to shop on our site.
When you first visit ivantroy.com, you will be presented with a cookie consent banner. You can choose which categories of cookies to accept. You may update your preferences at any time by clicking ‘Cookie Settings’ in our website footer.
8.
Email Marketing
We use Klaviyo to send marketing emails and transactional emails. We will only send you marketing emails if you have opted in — by signing up for our newsletter, creating an account and selecting marketing preferences, or opting in at checkout.
8.1 TYPES OF EMAILS WE SEND
- Transactional emails — order confirmations, dispatch notifications, tracking updates, return confirmations (always sent regardless of marketing preferences)
- Marketing emails — new arrivals, promotions, The Ivan Troy Circle updates, journal posts (sent only with consent)
- Review request emails — sent 7 days after delivery via Judge.m
8.2 YOUR EMAIL RIGHTS
You may unsubscribe from marketing emails at any time by clicking the ‘Unsubscribe’ link at the bottom of any marketing email, or by emailing us at info@ivantroy.com. Unsubscribing from marketing emails does not affect transactional emails related to your orders.
We do not share your email address with third parties for their own marketing purposes.
9.
Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information. As a US-based company serving US customers, we respect the following rights:
9.1 CALIFORNIA RESIDENTS — CCPA / CPRA
If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):
- Right to know — what personal information we collect, use, and share about you
- Right to delete — request deletion of your personal information (subject to legal retention requirements)
- Right to correct — request correction of inaccurate personal information
- Right to opt out of sale — we do not sell personal information
- Right to non-discrimination — we will not discriminate against you for exercising your privacy rights
To exercise your California privacy rights, please contact us at info@ivantroy.com or call (323) 504-2673. We will respond to verified requests within 45 days.
9.2 ALL CUSTOMERS
- Access — request a copy of the personal information we hold about you
- Correction — update or correct inaccurate information (also possible via your account settings)
- Deletion — request deletion of your account and personal information
- Unsubscribe — opt out of marketing emails at any time
- Portability — request your data in a portable format
To exercise any of these rights, please email info@ivantroy.com with your request. We will verify your identity before processing the request and respond within 30 days.
10.
Data Security
We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, disclosure, alteration, or destruction.
- All data transmitted between your browser and our server is encrypted using SSL/TLS (HTTPS)
- Payment information is processed by Stripe and PayPal using PCI DSS compliant systems — we never store full card numbers
- Our WordPress site is protected by Wordfence security plugin with firewall and malware scanning
- Access to customer data is restricted to authorised personnel only
- Regular automated backups are maintained via UpdraftPlus
While we take every reasonable precaution to protect your information, no method of internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security but we commit to notifying you promptly in the event of a data breach that affects your personal information.
11.
Children’s Privacy
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately at info@ivantroy.com and we will delete the information promptly.
Our boys’ collection is purchased by parents and guardians on behalf of their children. All account creation, purchases, and communications are conducted with the adult making the purchase.
12.
Third-Party Links
Our website may contain links to third-party websites, including the AEHO Foundation (aehofoundation.org), social media platforms, and shipping carriers. These websites have their own privacy policies, which we encourage you to read. We are not responsible for the privacy practices of any third-party website.
13.
The AEHO Foundation — Data Sharing
Ivan Troy donates 10% of every sale to the AEHO Foundation. We share aggregated, anonymised sales data with the Foundation for reporting purposes (total sales, total donation amounts). We do not share any personally identifiable customer information with the AEHO Foundation.
If you choose to donate directly to the AEHO Foundation at aehofoundation.org, your information will be governed by the Foundation’s own privacy policy.
14.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the ‘Effective Date’ at the top of this page and, where appropriate, notify you by email.
We encourage you to review this Privacy Policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.
15.
Contact Us About Privacy
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
PRIVACY CONTACT
Ivan Troy
Email: info@ivantroy.com
Phone: (323) 504-2673
Address: Los Angeles, California, United States
Hours: Monday to Friday, 9am — 5pm Pacific Time
We will respond to all privacy-related enquiries within 30 days.